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Terms & Conditions

TERMS of Sale


These Terms of Sale set out the terms under which Goods are sold by Us to business customers through this website, (“Our Site”).  Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site.  You will be required to read and accept these Terms of Sale when ordering Goods.  If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

1 Definitions and Interpretation

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:


means a contract for the purchase and sale of Goods, as explained in Clause 7;


means the goods sold by Us through Our Site;


means your order for Goods;

“Order Confirmation”

means Our acceptance and confirmation of your Order;

“Order Number”

means the reference number for your Order; and


means Juliet Stallwood Cakes and Biscuits, whose registered and trading address is Unit 12 Chaldicott Barns, Tokes Lane, Semley, Shaftesbury SP7 8AW.

2 Information About Us

    1. Our Site,, is owned and operated by Juliet Stallwood Cakes and Biscuits, whose registered address is Unit 12 Chaldicott Barns, Tokes Lane, Semley, Shaftesbury England SP7 8AW and whose main trading address Unit 12 Chaldicott Barns, Tokes Lane, Semley, Shaftesbury, England SP7 8AW.

3 Access to and Use of Our Site

    1. Access to Our Site is free of charge.
    2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
    3. Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
    4. Use of Our Site is subject to Our Website Terms of Use at Please ensure that you have read them carefully and that you understand them.

4 Business Customers and Consumers

  1. These Terms of Sale apply to business customers only. These Terms of Sale do not apply to individual consumers purchasing Goods for personal use (that is, not in connection with, or for use in, their trade, business, craft, or profession). 
  2. These Terms of Sale constitute the entire agreement between Us and you with respect to your purchase of Goods from Us.  You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

5 International Customers

  1. Any Goods ordered from the Website for delivery outside the United Kingdom, may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

6 Goods, Pricing and Availability

    1. We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
        1. Images of Goods are for illustrative purposes only.  There may be slight variations in colour between the image of a product and the actual product sold due to the product being handmade, differences in device displays and lighting conditions;
        2. Due to the nature of the Goods sold through Our Site, there may be up to a slight variance in the size and weight of those Goods between the actual Goods and the description.
    2. Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether.  Please refer to Clause 10 if you receive incorrect Goods (i.e. Goods that are not as described).
    3. Where appropriate, you may be required to select the required design or colour, of the Goods that you are purchasing.
    4. We cannot guarantee that Goods will always be available. In respect of iced biscuits, if an item is out of stock, we aim to restock within 5-10 working days.
    5. Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues.  Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
      1. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.
      2. All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, We will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond.  If We do not receive a response from you within 7 days, We will treat your Order as cancelled and notify you of this via email or telephone.
      3. In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
      4. Prices on Our Site are inclusive of VAT.  If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
      5. Delivery charges are not included in the price of Goods displayed on Our Site.  For more information on delivery charges, please refer to the website at juietstallwoodcakesandbiscuits/delivery-and-returns.  Delivery options and related charges will be presented to you as part of the order process.

7 Orders – How Contracts Are Formed

    1. Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.
    2. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
    3. No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
    4. Order Confirmations shall contain the following information:
        1. Your Order Number;
        2. Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
        3. Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
        4. Your gift message
      1. In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why via email or telephone. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 30 days.
      2. Any refunds due under this Clause 5 will be made using the same payment method that you used when ordering the Goods.

8 Payment

    1. Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.
    2. Payment must be made in full for your Order, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

We accept the following methods of payment on Our Site

  • Paypal
  • Credit/Debit Card
  • Klarna
  • Apple pay

9 Delivery, Risk and Ownership

    1. All Goods purchased through Our Site will normally be dispatched for delivery within 2 working days, after the date of Our Order Confirmation or (subject to delays caused by events outside of Our control, for which see Clause 12).
    2. If We are unable to deliver the Goods on the delivery date, the following will apply: If no one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox the Royal Mail or courier company will leave a delivery note explaining how to rearrange delivery or where to collect the Goods;
    3. Delivery shall be deemed complete once Royal Mail or courier company have delivered the Goods to the address you have provided.
    4. Ownership of the Goods passes to you once We have received payment in full of all sums due (including any applicable delivery charges).
    5. Responsibility for (the risk in) the Goods will pass to you when delivery is complete, as defined in sub-Clause 9.3
    6. Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Goods.

10 Cancellation

    1. You may cancel your order at any time prior to receiving your Shipping Confirmation from us so long as you contact us via email or telephone. You can send us a cancellation notice by sending an email to or call us on 01747 684991. Your cancellation notice must quote your name, address, the name or a description of the Goods and your order reference number.
    2. Exception to the right to cancel: You will not have a right to cancel an order for goods purchased from us, in the following situations:
  1. If you expressly agree to us beginning to provide any goods or services before the end of the cancellation period.
  2. The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food)
  1. Upon receiving your cancellation notice, we will contact you and confirm cancellation and issue a full refund. 

11 Faulty, Damaged or Incorrect Goods

  1. We are unable to exchange, or accept return of edible goods which have been damaged in transit, but are happy to send replacement of the broken biscuit with photo evidence. We must also be reasonably satisfied that: the Goods have not suffered damage after delivery; or that the Goods have not been misused or used other than in accordance with the instructions; and the problem is not due to normal wear and tear.
  2. The Goods must be returned to us in the same condition in which you received them until such time as the Goods are delivered back to us by you. You must return the Goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
  1. In addition to the requirements of paragraph 11.2, the Goods in terms of which you are claiming a refund must have: been damaged on delivery; or have been delivered to you in error. Refunds will be given at our discretion.
  2. In order to claim a refund or replacement item please notify us on receipt of goods, as soon as you become aware of a problem and no later than 7 working days after receiving the gift box. Please email quoting your name, address, the name or a description of the Goods, a brief description of the problem, a photograph of fault or damage and your order reference number.

12 Our Liability

    1. Subject to sub-Clause 12.4, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.
    2. Except to the extent expressly set out in sub-Clause 11.1, the terms implied by Sections 13 to 15 of the Sale of Goods Act 1979 and by Sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    3. Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; for breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; for defective products under the Consumer Protection Act 1987; or for any other matter in respect of which liability cannot be excluded or restricted by law.

13 Events Outside of Our Control (Force Majeure)

    1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
    2. If any event described under this Clause 12 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
        1. We will inform you as soon as is reasonably possible;
        2. We will take all reasonable steps to minimise the delay;
        3. To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
        4. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
        5. If the event outside of Our control continues for more than 30 days, We will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled and will be made using the same payment method that you used when ordering the Goods;

14 Communication and Contact Details

    1. If you wish to contact Us with general questions or complaints, you may contact Us by email at, or by telephone on 01747 684991.
    2. For matters relating the Goods or your Order, please contact Us by email at, or by telephone on 01747 684991.
    3. For matters relating to cancellations, please contact Us by email at by telephone on 01747 684991 or refer to the relevant Clauses above.

15 Complaints and Feedback

    1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
    2. If you wish to give Us feedback on any aspect of your dealings with Us, please contact Us By email, addressed to

16 How We Use Your Personal Information (Data Protection)

    1. All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
    2. We may use your personal information to:
        1. Provide Our Goods and services to you;
        2. Process your Order (including payment) for the Goods; and
        3. Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time.
    3. We will not pass on your personal information to any third parties.

17 Other Important Terms

    1. We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
    2. You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission. 
    3. The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
    4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable.
    5. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
    6. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.  If you do opt to cancel, you must return any affected Goods you have already received and We will arrange for a full refund (including delivery charges) which will be paid within 30 days of your cancellation and will be made using the same payment method that you used when ordering the Goods.

18 Law and Jurisdiction

    1. These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    2. Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.