We aim to dispatch the same or the next working day for orders placed before 10am, Tuesday- Friday. Any orders placed on a Monday will be dispatched from the next working day.
Our bakery is closed on weekends and bank holidays. Any orders placed Friday pm and over the weekend will be processed on Monday.
We offer three shipping methods for our biscuits:
- Standard £3.50– Royal Mail Tracked. We estimate 2-3 working days for delivery once dispatched, but in some cases, depending on the area, parcels may take longer to deliver. The delivery timings are not guaranteed and we cannot be held liable for delays in delivery, lost or damaged parcels.
- Express £5.50 - Royal Mail Tracked. We estimate 1-2 working days for delivery once dispatched.
- Special Delivery Next Working Day £10.00 – Royal Mail Special Delivery signed for. The safest option for small parcels. Next day delivery AFTER dispatch. Not a weekend service.
A shipping confirmation containing your tracking number will be sent to you via email once the biscuit box has been dispatched. Both services are fully tracked and will update throughout their Royal Mail journey. Please note Standard Delivery or Express Delivery is not a guaranteed service and although Royal Mail aims to deliver within their time frame, it is not guaranteed. If you wish to amend your order via Royal Mail online tracking and put in for a delivery request we cannot be held responsible for your parcel or any delays incurred. We strongly advise against this as it will cause delays and confusion via Royal Mail.
FREE shipping applies to orders over £45 but cannot be used in conjunction with other discount codes. If going to more than one address, separate orders will need to be made.
We can delay your order for up to 3 months. If you require gift boxes for different occasions/dates, they will need to be separate orders. Please select 'Delivery Date' at checkout. This is an estimated delivery date. ( 95% of parcels will arrive on the estimated delivery date) We can only offer a 'specific' delivery date if you opt for Special Delivery and the date falls between Tue-Fri.
Juliet Stallwood Cakes And Biscuits, Unit 4E North Dorset Business Park, Rolls Mill Way, Sturminster Newton, DT10 2GA.
Unfortunately, we cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by Royal Mail or other courier companies.
Please allow an extra day for icing drying time for the Birthday Balloon gift boxes due to the customers bespoke order.
Returns & Refunds
We reserve the right to cancel any order without reason at any time and issue you with a full refund.
Due to the nature of the products, we do not accept returns and we can only issue refunds in the unlikely event you do not receive the correct products. If this is the case, your order must be returned to us in its original packaging within 7 days of receipt of the goods.
If your product arrives broken, please send an image along with your order number to sales@julietstallwoodcakesandbiscuits.co.uk. A replacement of the broken biscuit can then be organised however you MUST include an image.