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Delivery & returns

We deliver to the UK only. Please note we do not post to the Channel Islands or Ireland.

We aim to dispatch the same or next working day for orders placed before noon, Tuesday- Friday. Any orders placed on a Monday will be dispatched from the next working day.  

Our bakery is closed on weekends and bank holidays. Any orders placed Friday pm and over the weekend will be processed on Monday.

We offer two shipping methods for our biscuits:

  1. Express £4.50– Royal Mail Tracked. A fully tracked service. We estimate 2-3 working days for delivery once dispatched, but in some cases, depending on the area, parcels may take longer to deliver. The delivery timings are not guaranteed and we cannot be held liable for delays in delivery, lost or damaged parcels.
  2. Next Business Day £10.00 – Royal Mail Special Delivery signed for. The safest option for small parcels. Next day delivery AFTER dispatch. Not a weekend service.

A shipping confirmation containing your tracking number will be sent to you via email once the gift box has been dispatched. Both services are fully tracked and will update throughout its Royal Mail journey. Please note Express Delivery is not a guaranteed service and although Royal Mail aims to deliver by their time frame, it is not guaranteed.

Collection from the bakery is also available. Please collect from:
Juliet Stallwood Cakes And Biscuits, Unit 12 Chaldicott Barns, Shaftesbury, Dorset, SP7 9AW.
 
We can delay your order for up to 4 weeks. Please add a note at checkout with the date the biscuits are required. We can only offer a specific delivery date if you select 'Next Business Day' and the date falls between a Tuesday-Friday. If you select 'Express Delivery' your order will be dispatched 4 working days in advance to arrive around the date. We cannot offer a specific delivery date with Express Delivery.
 

You can now send to multiple addresses via one order but will be charged postage for each address. Please select multiple shipping at checkout.

Unfortunately we cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by Royal Mail or other courier companies. 

Please allow an extra day for icing drying time for the Birthday Balloon gift boxes due to the customers bespoke order. 

The 'FREE shipping offer' of orders over £40, ONLY applies if the order is shipped to a single address.

Returns & Refunds

We reserve the right to cancel any order without reason at any time and issue you with a full refund.

Due to the nature of the products, we do not accept returns and we can only issue refunds in the unlikely event you do not receive the correct products. If this is the case, your order must be returned to us in its original packaging within 7 days of receipt of the goods.

If your product arrives broken, please send an image along with your order number to sales@julietstallwoodcakesandbiscuits.co.uk. A replacement of the broken biscuit can then be organised however you MUST include an image.