Delivery & returns
We do not dispatch on Saturdays or Sundays.
We cannot guarantee Royal Mail will deliver a parcel at the weekend.
We will aim to dispatch same day for orders received before noon for ‘In Stock’ items but this is not guaranteed.
The Birthday Balloon and the Celebration gift boxes are assembled once ordered due to the customers bespoke choice options, so these sets would be dispatched at least next working day to allow for icing drying time.
Due to current disruptions with Royal Mail and COVID-19, we cannot guarantee delivery times/dates.
Unfortunately we cannot offer a delayed/later posting date.
Please note that the Royal Mail are in some areas, taking longer to deliver parcels than would normally be expected due to the Coronavirus crisis.
We offer two shipping methods for our biscuits:
- Standard – Royal Mail Tracked. A fully tracked service. Would normally take 2-3 working days for delivery once dispatched, but In some cases, depending on the area, parcels may take a longer to deliver. Only after 10 working days are we able to investigate a non delivery of an order. The delivery timings are not guaranteed and we can’t be held liable for delays in delivery or lost or damaged parcels.
- Special Delivery – Royal Mail. The safest and most cost effective option for small parcels. Next day delivery AFTER dispatch.
Prices for all Delivery options will be shown in your basket.
The 'FREE shipping offer' of orders over £30, ONLY applies if the order is shipped to a single address.
A single order that contains more than one gift box, cannot be sent to multiple addresses.
Unfortunately we cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by Royal Mail or courier companies and can’t be held liable for delays in delivery or lost or damaged parcels.
We reserve the right to cancel any order without reason at any time and issue you with a full refund.
Cakes cannot be put through Royal Mail or put on an overnight delivery service. They would have to be collected from the bakery or delivered by prior arrangement. (either by ourselves or using a same day courier service)
We are currently not making cakes.
Returns & Refunds
Due to the nature of the products, we do not accept returns and we can only issue refunds in the unlikely event you do not receive the correct products. If this is the case, your order must be returned to us in it’s original packaging within 7 days of receipt of the goods.