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FAQ

When should I order?
We advise ordering 5 working days (weekends not included) in advance for dispatch and delivery.

Can I pick a delivery date and/or delay my order?
We can delay your order for up to 4 weeks. Please add a note at checkout with the date the biscuits are required. We can only offer a specific delivery date if you select 'Next Business Day' and the date falls between a Tuesday-Friday. If you select 'Express Delivery' your order will be dispatched 4 working days in advance to arrive around the date. We cannot offer a specific delivery date with Express Delivery.

How long does it take for the biscuits to be dispatched?
We aim to dispatch same or next working day for orders placed before noon, Tuesday- FridayAny orders placed on a Monday will be dispatched from next working day.  

Any Orders placed Friday pm and over the weekend will be processed on Monday. Please note our bakery is closed weekends and bank holidays.

Are your gift boxes letter box friendly?
Although the gift boxes may fit through some letterboxes, they do not fit through all. We also use fragile tape on the outer postal box meaning the postman may prefer to hand deliver the gift box.

Can I send my order to multiple addresses? 
Yes, you can now send to multiple addresses via one order but will be charged postage for each address. Please select multiple shipping at checkout.

The 'FREE shipping offer' of orders over £40, ONLY applies if the order is shipped to a single address.

When should I expect delivery?
Our parcels are sent through Royal Mail. Our 'Express' delivery is a tracked service. Delivery would normally take 2-3 working days once dispatched, but in some cases, depending on the area, parcels may take a little longer.

Our 'Next Business Day' is the Royal Mail Special Delivery Service fully tracked and signed for. Next working day (Mon- Fri) service once dispatched. Not a guaranteed Saturday delivery.

The delivery timings provided by Royal Mail are an estimate and are not guaranteed. We cannot be held liable for delays in delivery or lost or damaged parcels.

We cannot guarantee that Royal Mail will deliver parcels at the weekend.

Can I change my shipping address?
Please call us immediately for an address change. If we can change the shipping address, we of course will, but we cannot amend shipping details once the gift box is dispatched. We try our utmost to respond to every email but we cannot guarantee to pick the email up on time. We work on a fully automated system, so please ensure the shipping details are correct at checkout.

Can I change my billing address?
The billing address will not affect how your order is processed and no paper bill/invoice is sent out.  All billing is done via email as per your order confirmation and cannot be changed if payment was successful.

Do you deliver internationally?
At the moment, unfortunately not. But we hope to soon.

Do you offer click and collect?
Yes, you can collect from the bakery.

Are the biscuits gluten free or dairy free?
We unfortunately do not offer a gluten free or dairy free alternative at the moment.

How long do the biscuits stay fresh for?
Vanilla biscuits have a best before of 4 weeks. Gingerbread has a best before of 3 months (Store out of direct sunlight and in a cool dark place). 

Can we do a bespoke gift box?
We unfortunately do not currently offer a bespoke service and stock only what is available on our website.

Can I personalise biscuits?
On some of our biscuits, we may be able to hand ice an age or name but we cannot change the design or combine biscuits from existing gift boxes.

How big are the biscuits?
Our biscuits vary in size according to the design, our gift boxes are 14.5cm x 14.5cm x 2.5cm and approx 5/6 biscuits per gift box.

I have not received my discount code or order / shipping confirmation?
Please check your spam/junk folder of your email and ensure you have entered the correct email address. If you have still not received them, please email us on sales@julietstallwoodcakesandbiscuits.co.uk. We cannot apply the 10% discount to an existing order however it can be used for future orders.

What are your opening hours?
We are open Monday- Friday, 9am- 5pm. Our phoneline opens from 9:15am -4:45pm.

Do we offer wholesale?
We currently do not offer wholesale but hope to introduce it in 2023!